About Kotton Culture
Kotton Culture is a direct-to-consumer brand based out of Indore, Madhya Pradesh, India.
We currently do not operate any brick & mortar stores under our brand name.
Kotton Culture sends an automated message to you on the email address or the phone number that you provide while placing your order. We request you to check all folders in your email account including Spam.
To ensure our emails reach you, add the domain kottonculture.in to your safe senders list in your email settings.
You will receive an SMS/ WhatsApp/ E-mail order confirmation after you place an order on our website. We advise you to also add your email information while placing your order to receive order updates & tracking information.
We notify our customers via SMS/ WhatsApp/ E-mail when their order has been shipped.
Some orders may be sent in multiple parts and you may receive multiple dispatch emails if your order has been split for shipping.
Please note: Tracking numbers are only active and trackable hours after the order has been collected from our warehouse, approximately 8 PM IST Monday to Friday.
If you're missing part of your order, it is possible that it could have been sent in more than one parcel. If this is the case, you will have received one dispatch email per parcel. This is likely to be the case if your order is quite large.
Please also check the invoice details inside your parcel bag. This will detail which items should be in the parcel.
If you have only been sent one dispatch email and haven’t received all of your items please contact us within 7 days.
We advise you to inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item.
To help us evaluate the issue and make it right, please contact our Customer Service with a picture of the faulty item and your order number using one of the following methods: Call: +91 7489218966 | E-mail: firstname.lastname@example.org
Shipping & Delivery
All orders take 4-5 business days for delivery.
Please note: Estimated shipping times include processing time at the warehouse and are calculated from the date the order is placed.
We use Bluedart to send most of our orders.
Kotton Culture reserves the right to use discretion in any circumstances where it makes more sense for to use an alternative delivery method.
Due to the ongoing issues with the COVID-19 pandemic, we prioritize the well-being of our customers and the delivery personnel. Hence all the necessary precautions are being put in place to ensure the safety of all the parties involved. This includes contact-less delivery for all orders paid online.
However, for Cash-On-Delivery orders, the delivery personnel will need to contact you to collect payment.
Returns & Refund
We have a 7-day return policy, which means you have 7 calendar days after receiving your item to request a return.
To be eligible for a return:
1. Your item must be unused and in the same condition that you received it.
2. Your item must be in the original packaging.
3. Your item needs to have the digital order receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted.
Please return your product(s) in the same condition as it was shipped. If the products are returned in poor condition or have signs of wear and tear, a refund will not be provided.
You will get a confirmation email from our representative for a free return pickup of the product. Please note that a return pickup will be initiated by our delivery partner twice.
Returns are quick, easy, and free.
Start a return here on the website.
You will need your order number handy before continuing. Your order number can be found on your order confirmation E-mail/SMS or in your ‘My Account’ section.
Then, follow these simple steps below:
1. Repack your items.
2. Once you have filled in the return form, you’ll be emailed a shipping label. Securely package your items and be ready for a return pickup from your address. Make sure to keep your proof of postage or order.
3. Keep an eye on your return tracking. You'll get an email once we receive your returned item. Upon inspection of the item, you’ll receive your refund in up to 14 days.
View our full returns policy here: Return Policy
Your refund should be processed within 14 working days of you sending your item back. Once we receive your item(s) back, our returns department will inspect and restock the goods. Your outstanding refund is then processed by our accounts department.
You will receive an email confirmation for tracking and proof of return.
Discounts & Promos
You can add a valid promotion code during checkout under Discount Code.